SHIPPING STANDARDS
- All parcels are shipped from Malaysia via FedEx Express within 1-3 days after payment is received.
- A tracking number will be provided via email, based on the email entered at checkout.
- The parcel may be delivered as late as 11pm. Please consider this when entering your shipping address.
- Sometimes International shipping may be faster than the time frames stated below or longer than usual, up to 2-3 weeks, depending on customs clearance. “Elena RD art jewelry & accessories” is not responsible for delays caused by customs.
- Buyer must note that import VAT fees may apply in his/her country. The buyer is solely responsible for any customs fees or taxes. Only US tariffs are covered by “Elena RD art jewelry & accessories”.
- Buyer should double-check his/her phone number during checkout, in case if logistic company team member may need to contact him/her for delivery.
- Buyer is responsible for ensuring the shipping address is correct.
- If buyer’s package is delayed beyond the estimated shipping time, he/she should follow instructions below:
- Please check the tracking details for updates.
- If an order is marked as “delivered” but he/she hasn’t received it, please contact local office of the logistic company, that was used for shipping, to verify delivery details.
- If the package is still missing after checking with logistic company local office, feel free to reach out to “Elena RD art jewelry & accessories” via email in “Contact us” section, and we will do our best to assist.
Please note: “Elena RD art jewelry & accessories” is not responsible for lost or stolen packages once they are marked as delivered. Please consider shipping to a secure address to avoid any issues.
RETURNS & REFUNDS
Returns are accepted within 14 days from the day the parcel is delivered.
The buyer is responsible for return shipping costs with tracking number, and for any loss in value if the item is not returned in its original condition.
If you want to return your order, please email us through the “Contact Us” section on our website. Parcels shipped back without prior communication will not be accepted for a refund.
A full refund will be processed once the purchased hair jewelry is returned to “Elena RD art jewelry & accessories” and inspected to ensure it is in its original condition.
“Elena RD art jewelry & accessories” hopes this policy will never need to be used, but it is provided for clarity.
COUNTRIES WE SHIP TO AND ESTIMATED DELIVERY TIME
Sometimes International shipping may be faster than the time frames stated below or longer than usual, up to 2-3 weeks, depending on customs clearance. “Elena RD art jewelry & accessories” is not responsible for delays caused by customs.
If a country you want to ship to is not mentioned in this list, please email us through the “Contact Us” section and we will see what can be arranged.
Malaysia: 2-4 days
United States: 5-10 days
United Kingdom: 6-11 days
Canada: 8-13 days
Argentina: 13-18 days
Australia: 7-12 days
Austria: 8-13 days
Belgium: 6-11 days
Brazil: 11-16 days
Bulgaria: 8-13 days
Chile: 10-17 days
Colombia: 11-16 days
Croatia: 8-13 days
Cyprus: 8-13 days
Czech Republic: 8-13 days
Denmark: 8-13 days
Dominican Republic: 7-12 days
Egypt: 7-12 days
Estonia: 6-11 days
Finland: 6-11 days
France: 6-11 days
Germany: 6-11 days
Greece: 6-11 days
Hungary: 7-12 days
India: 6-11 days
Indonesia: 5-10 days
Ireland: 7-12 days
Italy: 6-11 days
Japan: 6-11 days
Jordan: 6-14 days
Latvia: 6-11 days
Liechtenstein: 6-11 days
Lithuania: 6-11 days
Luxembourg: 6-11 days
Macedonia: 13-18 days
Malta: 7-12 days
Mexico: 11-17 days
Monaco: 6-11 days
Morocco: 11-16 days
Nepal: 10-15 days
New Zealand: 7-12 days
Norway: 7-12 days
Philippines: 8-12 days
Poland: 7-12 days
Portugal: 6-11 days
Puerto Rico: 5-10 days
Romania: 8-13 days
Saudi Arabia: 6-14 days
Serbia: 8-16 days
Singapore: 6-10 days
Slovakia: 7-13 days
Slovenia: 7-12 days
South Korea: 5-11 days
Spain: 6-11 days
Sweden: 6-11 days
Switzerland: 6-11 days
Thailand: 6-11 days
The Netherlands: 6-11 days
Turkey: 6-13 days
Uruguay: 12-17 days
Vietnam: 4-10 days